Clinical Policies.

Psychotherapy Coverage
Psychotherapy is a regulated health profession in Ontario but is not currently covered by OHIP. However, many extended health insurance plans or employer-provided benefits do include coverage for psychotherapy, typically under the mental health or counselling portion of your health and dental plan. It’s recommended that you confirm your coverage with your provider by inquiring about services rendered by a “Registered Psychotherapist (Qualifying).”

Payment
Payment is collected at the end of each session via e-transfer, debit, credit card, or cash. A formal receipt will be provided upon payment, including the therapist’s registration number and all necessary details for insurance claims. If three sessions in a row are missed without payment, a valid credit card will be required on file for future appointments.

Student Support
Students receiving OSAP may be eligible for up to $2,000 in mental health support funding.

Cancellation & No-Show Policy
A minimum of 24 hours’ notice is required to cancel or reschedule a session. Cancellations made with less than 24 hours’ notice—or missed appointments without notice—will be charged the full session fee, regardless of the reason. This policy ensures fairness and respect for both your therapist's time and other clients awaiting appointments.

Late Arrivals
If you arrive late to a session, the session will still end at the originally scheduled time to accommodate subsequent clients. Please make every effort to arrive on time to receive the full benefit of your session.

Crisis & Emergency Support
This practice does not offer 24/7 crisis support. If you are in immediate distress or experiencing a mental health crisis, please contact one of the following:

  • 911 (for emergencies)

  • 988 (Suicide hotline)

  • Local Crisis Line (e.g., 310-COPE: 1-855-310-2673)

  • Talk Suicide Canada: 1-833-456-4566 (Available 24/7)

  • Your local hospital emergency department

We are happy to help you create a safety plan and connect with appropriate crisis resources during scheduled sessions.